ITOH Highly Concentrated Turtle Essence

Hong Kong Local Delivery Service

Purchases over $300

*We offer international shipping services. Delivery details and shipping fee calculations vary by region. Please contact us for more information.

Email : cs@18funstore.com
Whatsapp : +852 46140651

Purchases under $300

*We offer international shipping services. Delivery details and shipping fee calculations vary by region. Please contact us for more information.

Email : cs@18funstore.com
Whatsapp : +852 46140651

Return and Exchange Arrangement

All electronic products can be returned or exchanged within 7 days of purchase if there is no damage caused by human factors. Other products cannot be returned or exchanged.

Some products come with a 1-year factory warranty, which covers any non-human damage to the product within 1 year from the date of purchase.

Non-human damage refers to the quality defects of the original product, or the failure of the product to operate normally due to the failure of the original parts, which are all protected by the return policy. However, acquired damage caused by human problems such as clothing wear, incorrect use of the product without following the operating instructions, breakage, scratches, improper cleaning and maintenance, etc. are not within the scope of maintenance and the company is not responsible. If the product is non-human damage, please do not try to disassemble the product and repair it yourself, otherwise our store or the original manufacturer will not be able to provide free maintenance services.

The return guarantee does not apply to the following situations:
1) Requests to change product color, style and size due to customer personal preference.
2) The color difference between the picture and the actual object is caused by differences in monitor display and shooting scenes.
3) Discoloration of clothing items is normal and return and exchange guarantee does not apply.
4) Due to different physical conditions, the product effects may vary from person to person, and the return and exchange guarantee does not apply.

Return and Exchange Period <br data-mce-fragment="1">The return and exchange period is 7 working days from the date the customer receives the product. Any return or exchange request made after the expiration of the period will be invalid.

How to return or exchange

1. If you need to return or exchange a product, please contact us as soon as possible. If you ordered online, please include your name, contact number and order number. If you purchased in a store , please provide the receipt and bring the product and original packaging to the store for inspection and exchange procedures.

2. If no abnormality is found in the product after inspection, we will return the original product to the customer without making any replacement.

3. The returned product must be clean, without stains, and placed in its original intact packaging, because the packaging is part of the product. If the packaging is not returned together, or the packaging is damaged and dirty, our store will not accept the return request and return the product to the customer.

3. Returns and exchanges are limited to products of the same style and color. If you wish to exchange for another style of product, and the price of the product is higher than the returned product, the customer must pay the difference; if the price of the product is lower than the returned product, the difference will not be refunded.

4. The store reserves the right to amend the above return and exchange terms. In case of any dispute during the return and exchange, the store will reserve the right to make the final decision.