Return and Exchange Policy

All electronic products are eligible for return or exchange within 7 days of purchase if there is non-human damage. Other products are not eligible for return or exchange.

Some products come with a 1-year manufacturer's warranty. If the product incurs non-human damage within 1 year from the date of purchase, it will be covered by the warranty.

Non-human damage refers to quality defects in the original product or failure of the product to operate normally due to original mechanical faults, both of which are covered by the return and exchange policy. However, human-induced problems such as clothing wear and tear, improper use of the product not in accordance with operating instructions, breakage, scratches, improper cleaning and maintenance, etc., are not covered by the warranty, and the company will not be held responsible. If the product suffers non-human damage, please do not attempt to disassemble and repair it yourself, otherwise our store or the original manufacturer will not be able to provide free warranty service.

The return and exchange policy also does not apply to the following situations:
1) Requests for changing product colors, styles, and sizes due to personal customer preferences.
2) Color differences between the image and the actual product caused by display variations and shooting scenes.
3) Discoloration of clothing items is a normal phenomenon and is not covered by the return and exchange policy.
4) Product effects vary from person to person due to individual body types, and the return and exchange policy does not apply.

Return and Exchange Period
The return and exchange policy is valid within 7 working days from the date the customer receives the product; it will be invalid after this period.

 

How to Return or Exchange

1. If customers need to return or exchange a product, please contact us as soon as possible. For those who ordered online, please provide your name, contact number, and order number; for those who purchased in-store, please provide your receipt and bring the product with its original packaging box to the store for inspection and replacement.

2. If no abnormalities are found after inspection of the product, we will return the original product to the customer without making any replacement.

3. The returned product must be clean, free of stains, and placed in its original undamaged packaging box, as the packaging box is part of the merchandise. If the packaging box is not returned together, or if the packaging box is damaged or soiled, our store will not process the return or exchange request and will return the product to the customer.

3. Returns and exchanges are limited to products of the same model and color. If you wish to exchange for a product of a different style, and the price of that product is higher than the returned item, the customer must pay the difference; if the price of that product is lower than the returned item, the difference will not be refunded.

4. Our store reserves the right to amend or delete the above return and exchange terms. In case of any dispute during returns or exchanges, our store reserves the right of final decision.